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Frequently Asked Questions - Planning

What is the Planning Service address?

Head of Community Well-being and Development
Wrexham County Borough Council
16 Lord Street
Wrexham
LL11 1LG

Telephone Contact Wrexham: 01978 298989
Email: planning@wrexham.gov.uk

Our offices are open to visitors between 8.30am and 5.30pm Monday to Friday or you can contact us by telephone, e-mail or via the website.

Special arrangements may be made with individual officers for meetings outside these hours on request.

What are the Planning Service office opening hours?

Our offices are open to visitors between 8.30am and 5.30pm Monday to Friday or you can contact us by telephone, e-mail or via the website.

What is Planning?

Planning is about how people make decisions about our town, villages and countryside. When someone wants to build a house or develop a shopping centre your local planning authority at Wrexham is responsible for deciding whether it should go ahead.

If you would like to be part of the process to help decide what happens in your area contact our Helpline 01978 298994 or visit our homepage to see the range of services we offer

What area does the Planning Service cover?

The department covers the administrative area of Wrexham County Borough Council.

For further information visit our homepage to see the full range of services we offer.

Do I need Planning permission?

Not all development needs planning permission, but some alterations or changes of use which appear straight forward may require permission.

For further information visit our homepage to see the full range of services we offer.

How do I make a planning application?

The simplest way to submit a planning application is online via the Planning Portal (http://www.planningportal.gov.uk/apply) .

Registration is easy and you can complete your application form, upload supporting documents and pay fees online.

The benefits of applying online include:

  • You can work on your applications in draft before submission
  • Immediate delivery and acknowledgement
  • Savings on postage and printing costs
  • Online help function when completing applications
  • Online record of your completed applications

If you prefer you can complete your application form online and submit supporting documents and fees by post. Please note a planning application cannot be progressed until all the necessary supporting information and the appropriate fee is received.

How much will it cost?

There are different fees payable depending on what you are applying for. See our Guide to fees or you can ring our Helpline 01978 298994 for assistance.

Where can I get a map?

Location plans are available to buy from the Planning Department at the time you are submitting your planning application. Alternatively, maps are available to buy on-line from the Planning Portal or Ordnance Survey web sites or from Booklands, Chester who are Ordnance Survey agents.

Bookland Map Department,
12 Bridge Street,
Chester CH1 1NQ.
Tel: 01244 401920

Planning Portal www.planningportal.gov.uk

Ordnance Survey www.ordnancesurvey.co.uk .

For further information visit our homepage to see the full range of services we offer.

Who will decide my planning application?

Planning officers deal with all planning applications and consult with neighbours and other relevant people. They aim to provide a decision within 8 weeks providing there are no objections to your proposal. If there are objections the application will need to go to a Planning Committee for Councillors to decide whether planning permission should be granted. Details about the Planning Committee i.e. members, dates agendas etc are available on our website.

For further information visit our homepage to see the full range of services we offer.

How can I comment on a planning application?

Any comments you want to make must be sent in writing or e-mail (other formats or arrangements can be made) and need to arrive before the deadline date - usually 21 days after the site notice has gone up. All comments will be available for anyone to read and must relate to planning matters. We will not accept comments of a racist nature.

For further information visit our homepage to see the full range of services we offer.

Can you give me details of a planning application?

There are brief details of recent applications on our web site. All planning applications are available for inspection during office hours, but a charge will be made for copies of application details. If you wish to speak to a particular planning officer about an application, please phone first to make an appointment.

For further information visit our homepage to see the full range of services we offer.

How can I find out if there are any new developments in my area?

A 'List of New Planning Applications' is published every week and is available to view at our reception or on our online planning applications search facility. You may also view the plans for the application at our reception. Any comments on new developments you have must be made and sent in writing or e-mail (other formats or arrangements can be made).

For further information visit our homepage to see the full range of services we offer.

Who decides where to build?

A Development Plan sets out proposals and policies for land use within the borough. It identifies land that should be protected and also land suitable for development according to the needs of the community. The Wrexham Unitary Development Plan was approved in February 2005 and can be viewed at local libraries, at the Planning Office or on our Wrexham's Unitary Development Plan web page . There are Popular Summaries of the plan available which are centred around Wrexham town, rural and urban villages and the countryside.

If you would like to become involved in deciding where development should take place in your community, please contact Planning Policy on 01978 292013 or visit our Planning Policy web page. For further information contact our Helpline 01978 298994 or visit our homepage to see the range of services we offer.

Can you tell me information about a property?

The planning register may be inspected, free of charge, during office hours. However, there will be a charge for any copies requested.

For further information visit our homepage to see the full range of services we offer.

Can Planning help me with a boundary dispute?

We do not deal with boundary disputes as the only accurate definition of a property's boundary will be shown on its deeds. The Land Registry in Swansea can often help. Please call 01792 355000.

For further information visit our homepage to see the full range of services we offer.

How can I find out if there are any proposals for development in my area?

A Development Plan sets out proposals and policies for land use within the borough. It identifies land that should be protected and also land suitable for development according to the needs of the community. The Wrexham Unitary Development Plan was approved in February 2005 and can be viewed at local libraries, at the Planning Office or on our Wrexham's Unitary Development Plan web page. There are Popular Summaries of the plan available which are centred around Wrexham town, rural and urban villages and the countryside.

If you would like to become involved in deciding where development should take place in your community, please contact Planning Policy on 01978 292013 or visit our Planning Policy web page.

Has my neighbour had planning permission?

This can be quickly established by referring to the statutory register in the Planning Department. However, not all alterations / extensions require planning permission.

Our officers can investigate complaints about the use of land or buildings to ensure people comply with planning rules.

For further information visit our homepage to see the full range of services we offer.

Who owns a piece of land?

Please contact the Land Registry in Swansea on 01792 355000. If you think the land is owned by the Council, contact the Property Planning Section at Crown Buildings, Chester Street on 01978 297213, where the Register of Council Owned Land is kept.

Please also see Land and Property Frequently Asked Questions

For further information visit our homepage to see the full range of services we offer.

Can I find out if my house is at risk from flooding?

You can find out if you at risk by using the Environment Agency Web site, type in your postcode and see if you are at risk or you are on the flood map. Find out how you can protect yourself from flood and how it could affect your home insurance.

For further information contact Environment Agency on 08708 506 506 or visit Environment Agency web site.

Can I see the original plans for my house or estate?

Planning legislation came into force in 1947, so if your house was built after that date, details should be available for inspection.

For further information visit our homepage to see the full range of services we offer.

What if I live in a Listed Building or Conservation Area?

For advice about whether your property is Listed or in a Conservation Area, what alterations you can make to buildings and whether conservation grants are available, please contact Planning Environment on 01978 292019 or visit our website.

Do I need permission to prune my trees?

Trees on or bordering your property may be protected by a Tree Preservation Order (TPO) or fall within a conservation Area. For advice about trees or high hedges, please contact Planning Environment on 01978 292019 or visit our website.

For advice about trees on Council owned land, please phone 01978 298989.

Can you tell me about Wildlife Sites and hedgerows?

For information about Wrexham’s wildlife, habitats, the protection and grant aid for hedgerows or information on the Council's Biodiversity Plan, please contact Planning Environment on 01978 292019 or visit our website.

What is the Planning Portal?

The Planning Portal is the one-stop shop for information and services online, set up to help anyone who wants to know more about the planning process in England and Wales.

Working alongside your local authority's website - another excellent source of help and advice on planning issue, e-planning's benefits are clear - you're far more likely to get your planning application through first time, minimising delays and saving you money. The Planning Portal is intended for both householders and business people. It explains why planning controls are necessary and how decisions are made.

The Planning Portal helps you:

  • Learn about the planning system
  • Apply for planning permission
  • Find out about development in your area
  • Appeal against a planning decision
  • Research the latest government policy

Do you have any Planning guidance notes?

We have a range of Local Planning Guidance Notes available to help you with specific development enquiries which are listed below.

There are also guidance notes that will help with a large range of Planning or Building Control topics which includes: helping you to fill in an application form, inform you how to have your say about a proposal, explaining about development plans in your area or information about loft conversions. For further information contact our Helpline 01978 298994 or visit our homepage

  1. Advertisements

  2. Agricultural Appraisals

  3. Barn Conversions

  4. Conservation Areas

  5. Conversion of Dwellings to Houses in Multiple Occupation

  6. Access for Disabled People in Buildings

  7. Landscaping

  8. Private Hire Vehicles

  9. Restaurants, Public Houses and Hot Food Take Aways

  10. Public Open Spaces on New Housing Developments

  11. Terraced Housing in Wrexham

  12. Shopfronts

  13. Housing in the Countryside

  14. Garden Extensions in the Countryside

  15. Cycling

  16. Parking Standards

  17. Trees and Development

  18. Shopfronts and Security

  19. Wrexham's Town Character Areas

  20. House Extensions

  21. Space Around Dwellings

  22. Sustainable Building

  23. Development of Sites with Land Contamination

  24. Designing Out Crime

  25. The Siting of Television Satellite Dishes

  26. Landscape and Industrial Development

  27. Developer Contribution to Schools

  28. Affordable Housing

Information Sheets

For further information visit our homepage to see the full range of services we offer.

Is Planning information available in alternative formats?

You can request any published information in Large Print, Braille, Moon or on Audio Tape by contacting the Planning Department. You can also complete the online request form available on this website.

For further information visit our homepage to see the full range of services we offer.

Why do Building Regulations exist?

Building regulations provide a safeguard for the health, safety and welfare of people in and about buildings. They ensure that access and facilities are provided for everyone and that buildings are built to a high standard and conserve heat and power.

Please contact Building Control on 01978 292050 or visit our Building Control web page .

Do I need Building Regulation approval for my building work?

Generally all new work, alterations and extensions to existing buildings, certain changes of use or conversion of the roof space to provide additional room requires Building Regulations Approval. Any new electrical work or alterations to existing wiring require Building Regulations approval unless the works is carried out by a competent electrician who is registered with an approved body.

Please contact Building Control on 01978 292050 or visit our Building Control web page.

Do I need to have plans drawn up for Building Regulations approval?

For domestic applications there are two processes; either:

Full Plans - Building plans should be submitted for approval, or

Building Notice - No plans are required, but you need to notify us about what you want to build. You or your builder ensures that the proposal complies with building regulations. We will inspect the work and advise you on a regular basis. No formal approval is given.

You are advised to ask for a completion inspection and certificate for future reference. For all other proposals, plans are required.

Please contact Building Control on 01978 292050 or visit our Applying for Building Regulations web page.

What can I do if I am not happy with the service I have received at Planning?

We have a complaints procedure through which we will do our best to give you a satisfactory result to your complaint or comment.

Please contact the staff involved or their manager to see if they can resolve your concerns or call our Helpline 01978 298994 for a copy of our complaints procedure.

Further action to help may be taken by the Chief Planning Officer and then the Council’s Scrutiny Manager if you are not happy with the results.

For further information visit our homepage to see the full range of services we offer.

What can I do if I am not happy with what my neighbour is doing?

Our officers can check whether your concerns fall within planning control and if planning permission has been obtained. Please call Planning Control on 01978 292017.

For further information visit our homepage to see the full range of services we offer.

What can I do if I am not happy with the decision on my planning application?

Please discuss your concerns with the Planning Officer who handled your planning application, as you may be able to revise it to overcome previous problems. You may be entitled to submit a second application at no charge. Alternatively, you can appeal to the National Assembly for Wales within six months of the decision.

For further information visit our homepage to see the full range of services we offer.

What can I do if my Planning related question isn't down here?

Please contact our Helpline 01978 298994 and we will do our best to answer your query or visit our Planning web page.