Consumer Advice & Rights

Useful Links

Consumer Direct

Consumer Direct is a telephone and online consumer advice service, supported by the Office of Fair Trading. We provide clear, practical, impartial advice to help you sort out problems and disagreements you may be having with suppliers of goods or services. From overcharging to faulty goods, from dodgy workmanship to reporting dishonest traders and scams, our advisers are ready to offer solutions for individual problems.

Welsh Consumer Council

The Welsh Consumer Council is the national consumer body for Wales. It works to represent the interests of domestic buyers and users of goods and services in Wales. The council carries out research on behalf of consumers . It uses publications, conferences, lobbying, television, radio, the press and all other appropriate means to highlight and represent the needs and interests of consumers in Wales to industry, government and local authorities.

Citizens Advice Bureau

The Citizens Advice Bureau Service offers free, confidential, impartial and independent advice.

Community Legal Advice

Community Legal Advice provides free information, help and advice direct to the public on a range of common legal issues via a national helpline (0845 345 4 345).

CompensationCulture

Whether you want to protect yourself against invalid lawsuits or you have a genuine claim yourself, we discuss the issues in today's compensation culture. Our features and articles are written by professional journalists and experts - who have a particular interest, or a background in this area .

Department for Environment, Food and Rural Affairs

Defra works for the essentials of life - food, air, land, water, people, animals and plants.

Department for Business, Enterprise and Regulatory Reform (BERR)

The Department brings together functions from the former Department of Trade and Industry (DTI), including responsibilities for productivity, business relations, energy, competition and consumers, with the Better Regulation Executive (BRE), previously part of the Cabinet Office.

Equality and Human Rights Commission

The Equality and Human Rights Commission champions equality and human rights for all, working to eliminate discrimination, reduce inequality, protect human rights and to build good relations, ensuring that everyone has a fair chance to participate in society.

European Union

Europa is the portal site of the European Union. It provides up-to-date coverage of European Union affairs and essential information on European integration. Users can also consult all legislation currently in force or under discussion, access the websites of each of the EU institutions and find out about the policies administered by the European Union under the powers devolved to it by the Treaties.

Food Standards Agency

The Food Standards Agency is an independent food safety watchdog set up by an Act of Parliament in 2000 to protect the public's health and consumer interests in relation to food.

Money Saving Expert

Martin Lewis’s free site saves you money. Beat the system on credit cards, shopping, special offers, mortgages, council tax, interest rate payments, freebies, loans, loopholes, best buys. Compare, read, discuss and be a Money Expert.

The National Assembly for Wales

Website of the National Assembly for Wales.

National Consumer Council

The National Consumer Council is an independent consumer expert, championing the consumer interest to bring about change for the benefit of all consumers. We do this by working with people and organisations that can make change happen - governments, regulators, businesses and people and organisations who speak on behalf of consumers.

National Consumer Federation

The National Consumer Federation encourages and co-ordinates the work of voluntary, independent local Consumer Groups, Individual Consumers and those who have an interest in Consumer Affairs through other organisations.

Office of Fair Trading

The Office of Fair Trading's website is designed with two purposes: to protect consumers and explain their rights and to ensure that businesses compete and operate fairly.

S.O.D @ work

S.O.D at work, your interactive guide to Sexual Orientation Discrimination in the workplace and what you can do about it.

Trading Standards Wrexham

The Service exists for the benefit of consumers and businesses within the Wrexham area. Our aim is to ensure a fair and safe trading environment and to advance Animal Health and Welfare. We perform this role through law enforcement, advice and education.

Trading Standards Central

Welcome to Trading Standards Central - a one stop shop for consumer protection information in the UK. The site is supported and maintained by TSI, the Trading Standards Institute. This site provides a wealth of information for consumers and businesses, schools, advice and information centres, community organisations, local councils, business support agencies and trade associations.

Directgov Links

Rights and Responsibilities - via Directgov

Identity theft, Data Protection, Death, Consumer rights, Citizenship, Diversity and discrimination, Making a complaint...

Diversity and discrimination - via Directgov

If you think you have been treated unfairly or have been discriminated against because of your age, gender, race, religious beliefs or disability, there's a wide range of legislation, information and contacts to help you understand and enforce your rights .

Register to vote - via Directgov

Register online to vote using this service from the Electoral Commission.

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