Trading Standards Press Release

16.08.06

Are Your Alarm Bells Ringing?

Trading Standards Officers in Wrexham are urging householders to think twice if they receive a telephone call out of the blue offering them the chance to buy an intruder alarm at a bargain price. 

They advise householders to:

"Ask yourself, Is the company really able to offer a system which “normally costs £1500 + £450 fitting" for £199?  Do customers taking advantage of the offer have to sign up for an expensive maintenance or monitoring agreement, with a minimum period of 3 years?"

If you do receive a call, offering a free demonstration please:-

• Remember that you have a seven day cooling off period to give you the chance to compare product and price and to discuss it with someone you trust. Insist on a detailed written quotation.  Insist on using your seven day cooling off period.

• Don’t agree to have any work done inside the seven day period. Your cancellation rights may be reduced if you agree to have work done.

• Don’t pay cash – you can trace a cheque.

• Consider whether you want the product.  If you do, use reputable, established companies who you will be able to contact if things go wrong. Ask relatives and friends for recommendations.

Stay in control – don’t let a doorstep trader decide how you should spend your money.

If you are worried about unsolicited calls or if you would like further advice please contact the Trading Standards Division of Wrexham County Borough Council’s Public Protection Department on 01978 296060.