Environmental Protection – Public Water Supplies (Mains)

The public water supply (mains drinking water) is the water provided to you via a network of pipes from your local water company. Wrexham is supplied by three water companies. Dee Valley Water supplies the majority of Wrexham. Severn Trent Water supplies a few discreet locations in the most southerly part of the County Borough and a few properties in the east are supplied by United Utilities.

Contact details for these companies are:

Dee Valley Water – (01978) 846946 or www.deevalleygroup.com (external link)
Severn Trent Water – 0800 783 4444 or www.stwater.co.uk (external link)
United Utilities – 0845 746 2222 or www.unitedutilities.co.uk (external link)

If you have an enquiry or problem with your mains water supply, you should, in the first instance contact your water supplier, who should be able to assist you. If however, you are dissatisfied with the water company’s response concerning a water quality issue you can contact us to discuss the issue. We may come out and sample your water, speak to the water company on your behalf or recommend that you contact one of the following groups:

Drinking Water Inspectorate (DWI) – http://dwi.defra.gov.uk/ (external link)
Office of Water Services (OFWAT) – www.ofwat.gov.uk (external link)
Consumer Council for Water (CCWATER) – www.ccwater.org.uk (external link)

Lead in mains water is most likely as a result of the house’s plumbing. This can be either as a result of older lead pipes or holding tanks in your house or if you have copper pipes, they may have been joined by use of a lead based solder. The water companies are currently operating a scheme of replacing their lead based supply pipes. However, the pipes on your property are your responsibility and you will need to arrange for their replacement. Water that has been left to stand in lead pipes for long periods (for example overnight), should not be drunk. In these circumstances the tap should be run for approximately one minute to clear the pipes before taking the water to drink or cook.

If you require any further advice or would like your water testing for lead please either contact your water company as listed above or contact us.

Disclaimer: Wrexham County Borough Council is not responsible for the content of external internet sites.

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