Adult Social Care Department

The Adult Social Care Department has responsibility for arranging, commissioning or directly providing social care services to those in need, and their carers, in order to enable independent living wherever possible. We ensure the safety of those who are vulnerable by working closely with partners in the health service, voluntary sector and other independent providers.

Following your feedback, the Social Care web pages have been updated to enable you to access the information more easily. We are continuing to develop these pages over the coming months and ask you to bear with us while these improvements are being made.

Emergency Duty Service

The ED Team provides an out of hours contact for Social Work emergencies across Wrexham, Flintshire and Denbighshire.

Have Your Say

Details on how to raise a comment, compliment, concern or suggestion with Adult Social Care, including information on the Complaints and Adult Protection procedures.

Older People

We provide a range of services to support older people in the community or to meet their needs for care in residential or nursing homes.

Homecare / Reablement Services

Homecare is the provision of staff within your home to assist you with all aspects of your personal care. Reablement is a specialist service which is provided to assist you to regain or learn skills which will help you to remain independent.

Learning Disability

We provide help and support to enable people with Learning Disabilities to enjoy a full range of life opportunities and choices.

Disability (Physical, Sensory & Neurological)

Supporting people with Physical, Sensory and Neurological Impairments.

Mental Health

Teams of professionals experienced in working with people who are experiencing difficulties with their mental health.


Do you look after a friend or relative who is ill, frail or disabled without pay? If you answered yes, you are a Carer.

Welfare Rights

The Welfare Rights Unit (WRU) provides advice and representation on all Welfare Benefits issues including Social Security and Tax Credit payments.

The Third Sector

The Third Sector Liaison Group seeks to maintain and oversee the development of a strong working relationship between the Third Sector and the Council to benefit the people of Wrexham.

Engagement & Feedback

Information on the performance of Adult Social Care, including working with users, carers and stakeholders.

Director's Report

Please click here for the most recent and annual reports.

Wrexham County Borough Council Adult Social Care - Departmental Aims and Priorities

Our Mission

We aim to make sure we treat everyone honestly, fairly and with dignity so that “the best possible social care is provided for the people of Wrexham County Borough”.

Our Vision

We are striving to be a positive and responsive Department that provides quality services in which there is a strong user / carer orientation within a community and locality focus. We aim to deliver closely integrated services based on an ethos of integrity and anti-discriminatory practices.

What We Do

We provide or arrange services for older people and for people with learning disabilities, physical sensory & neurological issues or a mental illness. We also provide services for people who have problems with alcohol or drugs, or people affected by HIV.  We also focus on supporting Carers and provide other services for people within local communities.

Our Work Includes

Supporting older people and people with disabilities to live as fulfilled lives as possible. We also aim to assist people with care and support in their own homes, or with day services; or in residential / nursing homes where they can receive extra support, & supporting carers with a range of services; including helping them take a break from caring.

Our Responsibilities to You

  • To tell you what services are available and who is entitled to receive them.
  • If required, to carry out an assessment of your needs. We will endeavour to do this as quickly as possible depending on the urgency of your situation. When services are not provided, we will explain why we cannot help and advise you where help may be obtained.
  • When services are provided, we will draw up a care plan, a copy of which will be given to you, informing you when services will start. Plans are normally reviewed every six or twelve months or as required if an individuals' need changes in between.
  • While services are being provided you will have a named member of staff to contact for any queries you may have.
  • To value your rights to confidentiality.
  • To treat everyone fairly regardless of race, gender, sexuality and disability by ensuring all needs are properly taken into account.

Information We May Need to Know

  • Your name.
  • Your date of birth.
  • Your current or most recent address.
  • The name of your next of kin (or close friend).
  • The name and address of your GP.
  • The names of other departments or organisations who are currently giving you help or dealing with your case. For example: housing department, community nursing team, another local authority, probation, voluntary organisations etc.
  • Your ethnic origin, religion and the language spoken at home.

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