Our Quality Commitment to Repairs

We will issue you with a receipt when you report a repair.

We will carry identification cards for you to see when we call to inspect or carry out your repair.

We will give details of the work to be undertaken and discuss any problems that may occur such as your need to lift carpets and furniture prior to repairs being carried out.

We will advise you if a job cannot be completed on the same day and make arrangements with you to complete the job.

We will leave an out-card, for you to contact us, if we have been unable to gain access to inspect or carry out a repair to your home.

In addition to the above we will:

• be polite, courteous and considerate at all times
• not smoke in your property without your permission